Privacy Policy

Expiration Policy for Website File

What happens when my web hosting expires?
I did not renew or did not want to renew my web hosting, what’s happened to my files?

When your contract hosting with host company, you have full unrestricted access to your files via cPanel or ftp.

This means that if you know that you are moving to another host before the renewal date of your web hosting contract, then you should also know that you should take a copy of your files before the renewal date.

Upon the expiration date of your web hosting your account is shutdown and all files are removed after 15days from the web server and are no longer accessible to you.

Yes, but how do I get a copy of my files AFTER the expiry Date?
During your web hosting contract we regularly take backups of your files, so we are “usually” able to recover a copy of your files from the backup servers.

However, of course there is a small admin fee of ₦10.000 for recovery as we need to do the following:

1. Name of your site
2. Expiration Month

To request backup files from us and to verify that we do have the files, please send an email to support@t9cl.com.ng